General policies

WARRANTY
All merchandise distributed by Direct Auto Import Inc. is covered by a limited 90 day warranty against manufacturer’s defects with the following exceptions:

ALLOY WHEELS:

Direct Auto Import inc. warrants that its wheels will be free from structural defects for as long as the original purchaser owns the product. Direct Auto Import inc. also warrants to the original purchaser, that the finish of the wheels will be free of cosmetic defects for one (1) year from the date of purchase. The Finish warranty will be voided if the wheels are used in the winter, unless the wheel is winter approved.

This warranty is only valid when the wheel(s) are returned to Direct Auto Import inc. freight prepaid with a copy of the original proof of purchase.

Direct Auto Import inc. obligation under this warranty will be limited to the repair or replacement of any wheel which is considered to be defective by Direct Auto Import inc.

Direct Auto Import inc. will inspect all warranty returns. Wheels covered by the warranty will be repaired or replaced at Direct Auto Import inc. discretion and returned to the sender freight prepaid. Those wheels that are not covered by the warranty will be returned freight collect.

What is covered?

What is not covered?

STEEL WHEELS:

Steel wheels are covered for a period of one year from the date of purchase. The warranty applies against any manufacturing defects such as:

The guarantee does not cover:

Direct Auto Import inc. reserves the right to refuse any wheel damaged by abuse.


ZETA, MAZZINI and KAPSEN TIRES:

Manufacturing for 30 days. There is no road hazard warranty implied or given.


ALL OTHER TIRES:

Tire manufacturer’s warranty.


ORDERS
All orders placed before 4:30pm (Eastern Time) will be shipped the same day. Mounted wheel and tire orders, from Laval only, placed before 1:00pm (Eastern Time) will be shipped the same day. Orders are processed when they are received. Special orders cannot be cancelled and cannot be returned, all sales are final.

MERCHANDISE RETURN POLICY
If the goods received are damaged or if some boxes are missing, a clear mention should be made on the receiving slip upon reception. You must claim missing or damaged merchandise within 24 HOURS of delivery date, after which we could refuse the claim request. We highly recommend you unpack and inspect all parts upon reception.

Number of days after
purchasing
Is the original invoice
number provided?
Restocking fee
of regular items
30 daysYes5%
30 daysNo10%
60 daysYes15%
60 daysNo20%
+ than 60 days-20%
+ than 90 days-Not accepted *

* Unless a special agreement has been made with the returns department.
An equivalent order will be required at the same time.


FREIGHT POLICY
Please contact our customer service department to get more information about freight
Exceptions: $5.00 upcharge for tire models A/T and M/T from ZETA and MAZZINI.
PREPAID ORDERSABBCIVMBNBNLNSNTONPEQCSKYT
From Chomedey1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Edmonton500+500+N/A750+N/AN/AN/AN/AN/AN/AN/A750+N/A
From Halifax1500+1500+N/A1500+500+750+500+* * *750+500+750+1500+* * *
From Laval1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Montreal1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Mount PearlN/AN/AN/AN/AN/A500+N/AN/AN/AN/AN/AN/AN/A
From Ottawa1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Quebec1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Scarborough1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From St-Hubert1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Toronto1500+1500+N/A750+750+1500+750+* * *500+750+500+750+* * *
From Vancouver500+500+1500+750+N/AN/AN/AN/AN/AN/AN/A750+N/A
*** NON PREPAID for rural regions. Check with our customer service for the rates.

FREIGHT POLICY FOR STEEL WHEELS
With the purchase of 4 steel wheels, transport will be PREPAID. Any item added to the order will be shipped free of charge.
In order to benefit from the PREPAID transportation of the steel wheels, the order must be shipped and delivered in the same province. (exceptions: Vancouver to Vancouver Island (IV) and Mount Pearl to Labrador)
No steel wheel will be shipped PREPAID from one province to another. (exceptions: Halifax to PE or NB / Laval to Ottawa Valley)

Freight charges for NON PREPAID shipments (Those that do not meet PREPAID requirements as above Table)
The following charges will be applied for NON PREPAID shipments that contains Wheels and/or Tires.
Overcharges may be applied for shipments outside of urban centers or remote areas.
Freight charges for shipments not containing Wheels or Tires will be according to our carrier's fees for the distance and weight.
FREIGHT CHARGE NON PREPAIDABBCIVMBNBNLNSNTONPEQCSKYT
From Chomedey49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From Edmonton18.9524.95N/A29.9579.95N/A79.9539.9549.9589.9549.9524.9539.95
From Halifax99.9599.95N/A99.9518.9529.95*18.9599.9534.9518.9529.9599.95N/A
From Laval49.9559.95N/A39.9529.95*34.95*29.95*89.9518.95*29.95*18.95*49.9589.95
From Montreal49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From Mount PearlN/AN/AN/AN/AN/A18.95*N/AN/AN/AN/AN/AN/AN/A
From Ottawa49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From Quebec49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From Scarborough49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From St-Hubert49.9559.95N/A39.9529.95*34.95*29.95*89.9524.95*29.95*24.95*49.9589.95
From Toronto49.9559.95N/A39.9529.95*34.95*29.95*89.9518.95*29.95*18.95*49.9589.95
From Vancouver24.9518.9549.9529.9579.95N/A79.9539.9549.9589.9549.9524.9539.95

* Excludes rural zones and Magdalen Islands and Labrador

AB = Alberta
BC = British Columbia
IV = Vancouver Island
MB = Manitoba
NB = New Brunswick
NL = Newfoundland and Labrador
NS = Nova Scotia
NT = Northwest Territories
ON = Ontario
PE = Prince Edward Island
QC = Quebec
SK = Saskatchewan
YT = Yukon