All merchandise distributed by Direct Auto Import Inc. is covered by a limited 90 day warranty against manufacturer’s defects with the following exceptions:
Lifetime for structural defects. 1 year from date of purchase for cosmetic defects to the original owner and 2 years on approved winter wheels. The 1 year warranty doesn't apply if the wheels had been used in the winter.
ZETA, GOLDWAY AND DURUN TIRES:
Manufacturing for 30 days. There is no road hazard warranty implied or given.
ALL OTHER TIRES:
Tire manufacturer’s warranty.
All orders placed before 4:30pm (Eastern Time) will be shipped the same day. Mounted wheel and tire orders, from Laval only, placed before 1:00pm (Eastern Time) will be shipped the same day. Orders are processed when they are received. Special orders cannot be cancelled and cannot be returned, all sales are final.
MERCHANDISE RETURN POLICY
If the goods received are damaged or if some boxes are missing, a clear mention should be made on the receiving slip upon reception. You must claim missing or damaged merchandise within 24 HOURS of delivery date, after which we could refuse the claim request. We highly recommend you unpack and inspect all parts upon reception.
|Number of days after|
|Is the original invoice|
of regular items
|+ than 60 days||-||20%|
|+ than 90 days||-||Not accepted *|
* Unless a special agreement has been made with the returns department.
An equivalent order will be required at the same time.
- Products that are discontinued, that have been installed or wheels that have had tires installed are not returnable (test fit a wheel on vehicle before mounting tires).
- No more than 5% of yearly purchases may be returned (except defective merchandise), damaged products will be refused and returned.
- A Return Goods Authorization (RGA) must be obtained in writing from our return department prior to shipping back the merchandise. This RGA is valid for one (1) month only.
- No credit will be issued for merchandise returned without a Return Goods Authorization (RGA) and will be shipped back freight collect.
- All products must be returned freight prepaid, in 30 days after receiving the RGA number.
- Products returned as defective will be inspected by DAI. Non defective merchandise will be returned freight collect.
- New wheels returned without the original boxes or in damaged boxes will be charged $7.50 per wheel.
- New products (excluding wheels) returned without original boxes will be charged 10% of the item value (excluding wheels).
- Credited items will be at the original purchase price or the current price (the lowest will be applicable).
Please contact our customer service department to get more information about freight
Exceptions: $5.00 upcharge for tire models A/T and M/T from Kenda.
|Newfoundland and Labrador||$2000+||N/A||N/A||$1200+||$1000+||$2000+|
|Prince Edward Island||$1200+||$2000+||$2000+||$1000+||N/A||$1200+|
Freight charges for NON PREPAID shipments (Those that do not meet PREPAID requirements as above Table)
The following charges will be applied for NON PREPAID shipments that contains Wheels and/or Tires.
Overcharges may be applied for shipments outside of urban centers or remote areas.
Freight charges for shipments not containing Wheels or Tires will be according to our carrier's fees for the distance and weight.
|FREIGHT CHARGE NON PREPAID||From|
|New Brunswick||$29.95 *||$79.95||$79.95||$18.95||N/A||$29.95 *|
|Newfoundland and Labrador||$34.95||N/A||N/A||$29.95||$18.95||$34.95|
|Nova Scotia||$29.95 *||$79.95||$79.95||$18.95||N/A||$29.95 *|
|Ontario||$18.95 *||$49.95||$49.95||$34.95||N/A||$18.95 *|
|Prince Edward Island||$29.95 *||$89.95||$89.95||$18.95||N/A||$29.95 *|
|Quebec||$18.95 *||$49.95||$49.95||$29.95||N/A||$18.95 *|
* Excludes rural zones and Magdalen Islands