General policies

WARRANTY
All merchandise distributed by Direct Auto Import Inc. is covered by a limited 90 day warranty against manufacturer’s defects with the following exceptions:

ALLOY WHEELS:
Lifetime for structural defects. 1 year from date of purchase for cosmetic defects to the original owner and 2 years on approved winter wheels. The 1 year warranty doesn't apply if the wheels had been used in the winter.
ZETA, GOLDWAY AND DURUN TIRES:
Manufacturing for 30 days. There is no road hazard warranty implied or given.
ALL OTHER TIRES:
Tire manufacturer’s warranty.

ORDERS
All orders placed before 4:30pm (Eastern Time) will be shipped the same day. Mounted wheel and tire orders, from Laval only, placed before 1:00pm (Eastern Time) will be shipped the same day. Orders are processed when they are received. Special orders cannot be cancelled and cannot be returned, all sales are final.

MERCHANDISE RETURN POLICY
If the goods received are damaged or if some boxes are missing, a clear mention should be made on the receiving slip upon reception. You must claim missing or damaged merchandise within 24 HOURS of delivery date, after which we could refuse the claim request. We highly recommend you unpack and inspect all parts upon reception.

Number of days after
purchasing
Is the original invoice
number provided?
Restocking fee
of regular items
30 daysYes5%
30 daysNo10%
60 daysYes15%
60 daysNo20%
+ than 60 days-20%
+ than 90 days-Not accepted *

* Unless a special agreement has been made with the returns department.
An equivalent order will be required at the same time.


FREIGHT POLICY
Please contact our customer service department to get more information about freight
Exceptions: $5.00 upcharge for tire models A/T and M/T from Kenda.
PREPAID ORDERSFrom
Laval
From
Vancouver
From
Edmonton
From
Halifax
From
Newfoundland
From
Toronto
Alberta$2000+$1000+$1000+$2000+N/A$2000+
British Columbia$2000+$1000+$1000+$2000+N/A$2000+
Manitoba$1200+$1200+$1200+$2000+N/A$1200+
New Brunswick$1200+$2000+$2000+$1000+N/A$1200+
Newfoundland and Labrador$2000+N/AN/A$1200+$1000+$2000+
Northwest Territories$2000+$1200+$1200+N/AN/A$2000+
Nova Scotia$1200+$2000+$2000+$1000+N/A$1200+
Ontario$1000+$2000+$2000+$1200+N/A$1000+
Prince Edward Island$1200+$2000+$2000+$1000+N/A$1200+
Quebec$1000+$2000+$2000+$1200+N/A$1000+
Saskatchewan$1200+$1200+$1200+$2000+N/A$1200+
Vancouver IslandN/A$2000+N/AN/AN/AN/A
Yukon$2000+$1200+$1200+N/AN/A$2000+

Freight charges for NON PREPAID shipments (Those that do not meet PREPAID requirements as above Table)
The following charges will be applied for NON PREPAID shipments that contains Wheels and/or Tires.
Overcharges may be applied for shipments outside of urban centers or remote areas.
Freight charges for shipments not containing Wheels or Tires will be according to our carrier's fees for the distance and weight.
FREIGHT CHARGE NON PREPAIDFrom
Laval
From
Vancouver
From
Edmonton
From
Halifax
From
Newfoundland
From
Toronto
Alberta$49.95$24.95$18.95$99.95N/A$49.95
British Columbia$59.95$18.95$24.95$99.95N/A$59.95
Manitoba$39.95$29.95$29.95$99.95N/A$39.95
New Brunswick$29.95 *$79.95$79.95$18.95N/A$29.95 *
Newfoundland and Labrador$34.95N/AN/A$29.95$18.95$34.95
Northwest Territories$89.95$39.95$39.95$99.95N/A$89.95
Nova Scotia$29.95 *$79.95$79.95$18.95N/A$29.95 *
Ontario$18.95 *$49.95$49.95$34.95N/A$18.95 *
Prince Edward Island$29.95 *$89.95$89.95$18.95N/A$29.95 *
Quebec$18.95 *$49.95$49.95$29.95N/A$18.95 *
Saskatchewan$49.95$24.95$24.95$99.95N/A$49.95
Vancouver IslandN/A$49.95N/AN/AN/AN/A
Yukon$89.95$39.95$39.95N/AN/A$89.95

* Excludes rural zones and Magdalen Islands